If scanning isn't possible, add this setup key manually to your authenticator:
Keep this key private. Never send it by email or screenshot.
Works with Microsoft Authenticator, Google Authenticator, and Apple Passwords on iPhone (which can unlock with Face ID).
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Enable IT ticket alerts?
Get notified on your iPhone when a new ticket arrives or a ticket is assigned to you, even when IT Desk is closed.
You can change this later in the Helpdesk menu.
Bill Jacobs IT Desk
WORKSPACE
TOOLS
Keep this device signed in between visits. On shared devices, turn this off. Sessions can still expire.
Two-step verification
If a technician loses access to their authenticator, clear their MFA here so they can sign in again and set it up fresh.
Permanently deletes every ticket and its notes. Export a backup first.
Bill Jacobs IT Helpdesk ยท Version 6.6.1
All tickets
Your IT service requests in one place
Open tickets0Awaiting IT attention
In progress0Currently being worked
Waiting on user0Need more information
Closed0Completed tickets
Ticket queue
0 selectedMaximum 50 tickets per action. Merge preserves source details and notes in the primary ticket.
Ticket
Subject / Requester
Location
Priority
Status
Assigned to
Created
No tickets match your filters.
New requests refresh automatically every 12 seconds. For iPhone push, add this site to your Home Screen, launch it from the icon, and enable notifications.
Settings
Keep this device signed in between visits. On shared computers, leave this off. Sessions may still expire or be revoked.
Two-step verification
If a technician loses access to their authenticator, clear their MFA here so they can sign in again and set it up fresh.
Deletes all tickets and internal notes permanently. Export a backup first.
Bill Jacobs IT Helpdesk ยท Version 6.6.1
New IT Ticket
Create a ticket as a technician. Find an existing requester below.
DESCRIPTION
Selecting Closed opens the resolution form immediately.
An assignment change alerts the selected tech when email or push is configured.
Not closed ยท Time spent calculates automatically when closed
RESOLUTION
Only a technician-approved, edited solution is visible to employees.